Information

RETURN POLICY

All orders are checked for defects before shipment. In an unfortunate case which you receive a defective item, please contact us within stipulated number of days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.

Please note:

  • The item is in your responsibility until it is returned to us. It must be returned to us in its original condition.
  • The cost of returning the item to us is your responsibility.
  • The item must be returned to us within 7 days of receipt.

Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number. 

Postages incurred for sending the items with issues back to us will be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifying the issues.  

If the new piece of item is not available for exchange you will be refunded a credit of the item to your member account only and this credit may be used in your next order with us.  

All replacement, exchanges and returned mails once received by us will be sent via normal mail to buyers with postage services only. 

We strictly do not offer any cash refund under any circumstances. For any reasons of exchange or returns, the value will be credited to your member account only. We do not offer refund via Bank or PayPal. 

Please contact us at [email protected]

REFUND POLICY

What is the acceptable reason for Refunding item?

  • We will not entertain exchanges if information provided is not complete or invalid.
  • The management of Stemony reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition.
  • We do not accept refunds for items which are on clearance or sale.
  • Refunds are only valid due to manufacturer’s defect and request within 15 working days for all domestic orders and within 30 working days for all  international orders.
  • We will only issue you a refund via STORE CREDIT and it may take up to 15 working days to process.
  • Postage is to be borne by you in the event of returning the shoes.
  • All items must be returned in original condition, not worn, not washed and not changed in any way. The management of Stemony reserves the rights to reject any damaged or used items based on our discretion.
  • Please take noted that ALL clearance or sales items are not refundable.

For further questions and enquiries, please email us at: [email protected]